Refund policy

We want you to feel confident when shopping with Find You Bliss. Because many of our wellness products are large, high-value, and delivered through specialized freight services, returns require careful coordination.

If you are not completely satisfied with your purchase, please contact us at duncanbrand@icloud.com within 14 days of receiving your order. To be eligible for a return, the product must be unused, uninstalled, unassembled, undamaged, and returned in its original packaging with all manuals, accessories, parts, and labels included.

Before sending any product back, you must receive return authorization from our support team. Unauthorized returns may not be accepted.

Customers are responsible for return shipping and freight costs unless the item arrived damaged, defective, or incorrect. Original shipping, freight, white-glove delivery, installation, and handling fees are generally non-refundable. Approved returns may also be subject to a restocking fee of up to 15%, depending on the product and manufacturer requirements.

Custom-made, special-order, final-sale, installed, assembled, used, or personalized products cannot normally be returned.

Please inspect your order carefully when it arrives. If your product is damaged or incorrect, photograph the packaging and item, note any visible damage on the delivery receipt, and contact us within 48 hours.

Once an approved return is received and inspected, your refund will be issued to the original payment method. Please allow 5–10 business days for processing.

For return or refund assistance, contact duncanbrand@icloud.com.